Privacy Policy - Data Protection Information

Information We Collect

We collect information that you provide directly to us when you contact us, enroll in courses, or interact with our services. This may include your name, email address, phone number, postal address, and any other information you choose to provide.

We also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, and usage patterns. This information helps us improve our website and services.

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our language courses and services
Process your enrollment and manage your account
Communicate with you about our courses, services, and updates
Respond to your inquiries and provide customer support
Analyze website usage and improve user experience
Comply with legal obligations and protect our rights

Legal Basis for Processing (GDPR)

For individuals located in the European Economic Area, we process your personal data based on the following legal grounds:

Consent: When you have given clear consent for us to process your personal data for specific purposes
Contract: When processing is necessary for the performance of a contract with you
Legal Obligation: When we need to comply with a legal obligation
Legitimate Interests: When processing is necessary for our legitimate interests, such as improving our services, provided these interests do not override your rights and freedoms

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements
When required by law or to respond to legal process
To protect our rights, property, or safety, or that of our users or others
In connection with a business transfer, such as a merger or acquisition

Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Options

Depending on your location, you may have the following rights regarding your personal information:

Access: Request access to your personal data
Rectification: Request correction of inaccurate or incomplete data
Erasure: Request deletion of your personal data
Restriction: Request restriction of processing of your personal data
Data Portability: Request transfer of your data to another service provider
Objection: Object to processing of your personal data
Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the Contact section below.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure that your personal information receives adequate protection in accordance with this Privacy Policy.

Data Retention Periods

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

Third-Party Services

Our website may use third-party services that collect information about your use of our site:

Google Ads Conversion Tracking: We use Google Ads to track conversions and measure the effectiveness of our advertising campaigns
Google Ads Remarketing: We use remarketing to show relevant ads to visitors who have previously visited our website
Google Analytics: We use Google Analytics to analyze website traffic and user behavior
Google Maps API: We may use Google Maps to display location information

These services may use cookies and similar technologies. Please review their privacy policies to understand how they handle your information.

Cookie Usage

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. For detailed information about our cookie practices, please see our Cookie Policy.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the effective date.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us:

Craftedppstudio
272 Clayton Rd
Clayton VIC 3168
Australia
Phone: +61 401 470 740
Email: connect@craftedppstudio.world